Complete IT Support for Small to Medium Organizations

Privacy and Policy

This Privacy Policy ("Policy") outlines the complete details of the privacy-related procedures and guidelines followed by Geek Expert LLC in connection with its services under the name Geek Expert LLC. This Policy is active from the date mentioned above and shall continue to be valid and updated as described herein. This Privacy Policy is a key component of the Terms and Conditions available.

Definitions

All initially capitalized terms shall carry the definitions provided in the Terms and Conditions, which this Privacy Policy is a key part of.

Application

Geek Expert LLC is committed to offering onsite and online support to address various issues or questions faced by users of personal computers and related devices. When users create their profiles on the Portal for this purpose, they may share their personal details or information. This Policy is intended to convey that we value your privacy and pledge to handle and use your information with care. This Policy applies to individuals employed by or associated with Geek Care's clients, potential clients, visitors to the Geek Expert LLC website, recipients of business communications on behalf of Geek Expert LLC, and individuals submitting job inquiries to Geek Expert LLC. It does not apply to Geek Expert LLC employees. We commit not to use personal information in a manner inconsistent with the reasons for which it was collected or permitted by the users.

Form of Information

This Policy covers information collected by Geek Expert LLC through both electronic and printed means of communication. Geek Expert LLC values your privacy and is dedicated to safeguarding any personal details you share with us. Geek Expert LLC may ask for specific Personal Information as outlined in this Policy. Please refrain from sharing any extra Personal Information with Geek Expert LLC unless specifically asked to do so.

How does Geek Expert LLC gather personal information?

General Browsing: Geek Expert LLC collects navigation data regarding the sections you explore on our website. This helps us understand which parts of the site receive the most traffic. By doing so, we enhance the online experience for our visitors by offering more of the features, services, and products they value most. We may also collect additional non-personal data (such as domain type, browser version, service provider, and IP address) to gain insights into how you interact with our website—for example, noting the time you last accessed a particular page.

Personal Information: Name, email, phone number, or other details you provide when contacting us.

Chat Data: By chatting with us, you understand and agree that chats may be recorded, monitored, and stored by us and our authorized vendors for quality, training, and service improvement.

Registration and Transactions: When you create or update an account, purchase service plans online, or request information through this site (such as your name, address, email, and phone number), the details you provide are stored securely on our private web server and internal systems. This information is used by Geek Expert LLC solely to provide you with requested services. Geek Expert LLC and its staff do not request, receive, or handle credit card details through any communication method—including the website, chat, testimonials, remote sessions, email, or phone calls. Geek Expert LLC does not store or display your credit card information on any platform or server.

System information: Geek Expert LLC does not access any personal data (such as personal document contents or web browsing history) stored on your computer. The information gathered from the system may include items such as:

• Motherboard, BIOS version, processor, graphics, and memory setup;
• Hard drives, disk controllers, and connected hardware devices;
• Computer name & IP address, operating system version, and browser type;
• Current system condition like CPU usage and free disk space;
• Applications active at the time of analysis.

Use of Cookies: Geek Expert LLC utilizes a browser function called cookies, which assigns a unique ID to your device. Cookies enable Geek Expert LLC to better adapt the website to your preferences, offering a more customized and efficient browsing experience. These cookies are generally stored on your device's hard drive and help Geek Expert LLC monitor your activity as you navigate through the site's pages. Additionally, cookies are used to manage support request tracking and identify whether you've visited the Geek Expert LLC website before. This helps registered users avoid repeatedly entering the same details during each visit.

Does Geek Expert LLC disclose your personal identifiable information?

You should know that we may disclose certain information about you if required by law or if we believe in good faith that such action is necessary to comply with legal obligations or to protect our website users, the site itself, or the general public. Geek Expert LLC does not sell, lease, or share your email address with third parties. However, we may engage third-party providers to assist us in delivering services—such as processing payments, fulfilling orders, analyzing site usage, conducting surveys, or managing email communications. If any personally identifiable information (like your name, address, email, or phone number) is shared with these providers, we will ensure they are obligated to maintain strict confidentiality.

What are my responsibilities in protecting my personal information?

Member account, password and security: If any of our Services require account creation, you must complete the registration form by providing current, accurate, and complete details. You'll also be asked to select a username and password. You are solely responsible for keeping your account and password confidential and for all activity carried out under your account. You agree to notify Geeks Plan right away if there is any unauthorized use of your account or any security breach. Geek Expert LLC is not responsible for any losses resulting from the unauthorized use of your account, whether you are aware of it or not. However, you may be held accountable for any damages caused to Geek Expert LLC or others due to unauthorized access to your account or password. You are not allowed to access another person's account without their express permission. We encourage you to keep your personal details accurate and up to date. You can review and update your information, including billing and shipping details, by logging into your account. When your account is created or updated, an email confirming your changes and preferences will be sent to you. Geek Expert LLC may also send out a periodic email newsletter. You have the option to subscribe to it during account setup, and you can opt out of the mailing list at any time if you no longer wish to receive it.

Forgotten, Lost or Stolen Information: If you forget your password, we offer a feature that will send your password to the email address you used during registration. Because the "forgot password" function sends credentials to your registered email, it's important to use an email account that only you can access, especially if you do not want others to view or alter your Geek Expert LLC account information. Always be mindful when sharing any personal details about yourself or your children through any Communication Services. Geek Expert LLC neither manages nor endorses the content, discussions, or shared information in these services and expressly denies any responsibility for consequences related to your involvement in them. The opinions expressed by moderators or hosts do not represent Geek Expert LLC, as they are not official spokespersons, and their views are their own.

What Are the Other Key Elements of Geek Expert LLC Privacy Policy?

Onward Transfer: Geek Expert LLC may share your Personal Information with a third party acting as its agent, ensuring they offer at least the same level of privacy protection required by applicable laws or principles.

Access: Geek Expert LLC allows individuals to view the Personal Information we hold about them. You may request to correct, update, or delete inaccurate information, unless doing so would place an unreasonable burden on us or compromise another person's rights.

Security: Geek Expert LLC employs reasonable measures to guard against loss, misuse, unauthorized access, disclosure, alteration, or destruction of Personal Information. Our site uses physical, electronic, and administrative procedures to safeguard your data, including SSL encryption in secure areas. While we strive to protect your data, we encourage you to use strong passwords, change them often, and browse securely. Information is stored on secure servers with limited authorized access.

Data Integrity: Geek Expert LLC collects Personal Information relevant to its intended purpose and takes reasonable steps to ensure the data remains accurate, complete, current, and reliable for its use.

Third Party Sites: Geek Expert LLC's website may include links to websites operated by third parties. We do not control their content or privacy practices and are not responsible for them. Some of these may feature Geek Expert LLC branding, but they are not managed by us. We advise you to review the privacy policies of all third-party or co-branded websites before sharing your information.

Enforcement: Geek Expert LLC regularly reviews this Policy to ensure it remains accurate, visible, comprehensive, and compliant with privacy laws. If you have concerns, please reach out to us. We'll investigate and address complaints regarding misuse or disclosure of Personal Information in accordance with this Policy.

Changes to this Privacy Policy

We reserve the right to revise or modify this Privacy Policy at any time, without prior notice, by updating the content on the Privacy Policy page of our Website. Such changes will become effective immediately once posted. Therefore, we recommend that you check this Privacy Policy regularly to stay informed of any updates or changes made.

If you have any questions about this Privacy Policy, You can contact us:

By email: support@geekrepairllc.com

By mail: 4307 Vineland Road, Suite H-12 Orlando, FL 32811

Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: Florida, United States

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Geek Expert LLC.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Geek Expert LLC, accessible from https://geekexpertllc.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Chat Services

By using the chat feature, you acknowledge and agree that conversations may be recorded, stored, and monitored by us and our vendors.

Chat records may be used for training, compliance, and improving services.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@geekrepairllc.com

By visiting this page on our website: https://geekexpertllc.com/pages/contact-us.html

By mail: 4307 Vineland Road, Suite H-12 Orlando, FL 32811